Refunds or exchanges will be made to any item returned in an unused condition and in its original packaging (at the customers own expense) within 30 days of receipt of the goods.
Goods that are returned due to customer ordering error or change of mind will incur a restocking fee of 5% of the original order value (excluding postage but including VAT)
Goods that are manufactured specifically to customer requirements are non refundable.
Exchanges will be sent at the postal rate requested. High value goods returned for replacement or service, such as Heart Rate Monitors,g.p.s etc should be returned using either Registered Post or Special Delivery (this service includes loss insurance)